FAQ’s
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Find the answer to some frequently asked questions below.
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Boot Buddy Products
What keeps the VersaLiner in place inside the vehicle?
The VersaLiner requires no Velcro attachments to stay securely in place, unlike most fabric liners. Its self-supporting, semi‑rigid design forms a three‑sided box, making it an ideal boot liner for dog owners. When combined with the ProMax Kit, it also provides excellent protection for transporting longer items such as golf clubs or fishing rods. Once assembled, the VersaLiner fits snugly and securely in the car boot for a clean, stable finish.
Is the VersaLiner waterproof?
Yes, our boot liners are made from waterproof material. However, the unit is not fully watertight due to its seams and folds.
What is the difference between the standard Bumper Guard and the Deluxe one?
The Deluxe Bumper Guard features padding and foam inserts for a thicker level of protection and folds back on itself for easy storage. The standard Bumper Guard has no padding and rolls up when not in use.
Can the VersaLiner be cleaned with a hose?
Yes. The VersaLiner can be cleaned with a hose thanks to its waterproof plastic material.
Are there alternative colour options available for your products?
Our products are available exclusively in black. The VersaLiner, however, can be supplied with either a Gloss finish (standard) or a Matte finish (custom).
The Carbo Guard is manufactured from clear polycarbonate to ensure maximum visibility, with fixing screws available in red (standard) or black (custom).
Why don’t you offer products for my specific vehicle?
Our products are model‑specific and designed to fit each vehicle precisely. This requires accurate measurements of the boot area for every vehicle we support.
If a product is not available for your vehicle, it may be due to one or more of the following reasons:
- The vehicle is newly released or relatively rare, making it difficult for us to obtain accurate measurements
- The vehicle’s boot is too large for our existing product range
- We have determined that a particular product would not provide adequate fit or protection for that model
If you’d like more information about product availability for your vehicle, or to discuss bespoke options, please do not hesitate to contact us. We’re always happy to help.
My vehicle has adjustable rear seats. Will the Versaliner still fit?
The section of the VersaLiner that rests against the rear seat backs is set at a fixed angle. If your vehicle has adjustable rear seats, you may need to adjust the seat angle slightly to align with the liner for optimal fit. The liner’s angle is typically set midway between the most upright and most reclined positions, although this can vary by vehicle. If you’re unsure, we recommend checking with us before ordering – we are happy to advise.
If your rear seats slide forward and backward on tracks, affecting the length of the boot, the VersaLiner is designed to fit with the seats in their rearmost position, which shortens the boot slightly but increases rear passenger legroom.
Do you make made‑to‑measure boot liners?
Yes, we do. All Boot Buddy boot liners are made to order and can be customised on request. While we have a range of proven liner templates that suit many vehicles, we also offer fully made‑to‑measure options based on specific requirements.
Customisations can include increased side or rear heights for added protection and can be tailored for a variety of uses, such as transporting dogs, carrying fishing or golf equipment, DIY tasks, or protecting a brand‑new vehicle’s interior.
If you have specific requirements, please contact us and we’ll be happy to discuss the best solution for your vehicle.
I have dogs. Are your products suitable?
Yes - many of our customers are dog owners, and our products are designed with pets in mind. Every Boot Buddy liner is made from smooth polypropylene, allowing for effortless cleaning after muddy paws or wet coats.
For added comfort and safety, we offer premium anti‑slip Rubber Mats and Vet Bedding. These pet‑friendly accessories provide stability when your dog jumps in and out of the boot, enhance comfort during travel, and add thermal insulation in colder months. Rubber mats can be shaken clean or rinsed, while vet bedding is machine‑washable.
Together, our liners and anti‑slip accessories deliver a refined, practical solution for travelling with dogs, protecting both your pet and your vehicle.
Do you do some kind of bumper protection?
Yes, we do. Rear bumpers are easily scratched during loading, unloading, or when dogs jump in and out, so bumper protection is an essential option.
We offer two types of Bumper Guard. Our standard Bumper Guard is made from durable PVC plastic with a polypropylene cloth core and rolls neatly back into the boot when not in use. The Deluxe Bumper Guard features foam padding with a polypropylene cloth lining and folds in and out of the boot for added convenience.
Where do the Bumper Guards attach?
The bumper guards can attach to most boot carpeting; however, for the best and most secure fit, we recommend attaching it to the base of the VersaLiner at the tailgate edge. If you have also ordered one of our mats, the mat itself will be made slightly shorter to allow space for the bumper guard and ensure a neat, integrated fit.
Does the premium trim cover all edges?
added to all edges. In others, parts of the VersaLiner need to be tucked under the vehicle’s interior plastic, so trim isn’t applied where it could affect the fit.
If the VersaLiner includes side or rear wings, trim may not be used on those sections.
Likewise, when a Carbo Guard is ordered, the premium trim may not be applied on the back panel, as it can interfere with correct fitting.
You already have my model as part of your range. Can I still come for a measure and fit service?
Yes. We offer a Custom Fitting Service even for models already in our range. For a fee of £25 (excluding the product price), our team will discuss your requirements with you, then custom make and fit the products while you wait.
Ordering, Delivery & Returns
What exactly will I receive if I only order the boot liner?
When ordering the boot liner only, you will receive the VersaLiner, which includes the base, side panels, and back panel.
Additional items such as Bumper Guards, Anti‑Slip Matting or other accessories are not included and must be added to your order separately.
I need my order asap - can you get it to me quickly?
Yes. Express delivery is available on all our products and can be selected at checkout under the delivery options, once you’ve chosen your delivery country. With express delivery, orders typically arrive within 3–5 working days.
What should I do if something doesn't fit?
While we take great care to ensure a correct fit, occasional issues can occur. If something doesn’t fit as expected, please let us know as soon as possible.
If the fitting issue is due to an error on our part, we will do our best to put it right and will arrange collection and a refund if no suitable alternative solution is available.
If incorrect information was provided at the time of ordering (such as wrong vehicle year, model or floor option), we are happy to offer an exchange for the correct item, subject to availability. In these cases, additional costs may apply, including shipping charges and any price difference between the two products.
Our priority is always to understand what went wrong and resolve it as smoothly as possible.
How to tell if a website is secure for making an online order?
A good place to start is the website address. Secure websites display “HTTPS” at the beginning of the URL (rather than “HTTP”) and show a padlock icon in the browser’s address bar. This indicates that the site uses an SSL certificate, which encrypts the data transmitted between your browser and the website’s server.
If the padlock is missing or crossed out, it may be due to an outdated browser or a page that hasn’t refreshed properly. Trying a different browser or refreshing the page can often resolve this.
Our website is fully secure, and all payments are processed safely. If you experience any difficulty placing an order, our team will be happy to assist you and help ensure your order is completed securely.
Is there a charge for the Measure and Fit service?
If you have a vehicle that we don’t currently produce products for, there is no charge for the Measure and Fit service. As our first customer for that model, you’ll also receive a discount on either the VersaLiner or the Carbo Guard, and simply pay for any additional products you choose.
If you already have one of our standard liners but require adjustments, or if you need a fully bespoke liner, we offer a Custom Fit Service priced at £25.
Please call to book an appointment and to discuss your specific requirements in advance.
How long does the Measure and Fit appointment take?
A Measure and Fit appointment typically takes around 1.5 to 2 hours and you will leave with your new kit fully fitted to your vehicle.
While our team prepares and fits your products, you - and your four‑legged friends - are welcome to use our waiting room, where refreshments and Wi-Fi are available.
Will I get notified when my order has been despatched?
If your order was placed online, you will receive an automated email when your order has been sent. If you place an order over the phone, you will need to request notification.
How long will it take to receive my order?
Delivery time may vary depending on the product, time of year, and availability. Check the latest delivery times on the company's news page before ordering or call to confirm delivery by a specific date if needed.
Are there any discounts available?
Discounts and special offers are usually shared through our social media channels, including Facebook, Instagram, and Twitter, or featured directly on our website.
You can also benefit from exclusive deals by sharing your feedback in the form of comments, photos, or videos. These can be uploaded via our feedback upload page and may qualify you for special offers or rewards.
Help with my vehicle
I'm not sure what model of vehicle I have. Can you help?
Yes, we can try to assist you. If you provide the vehicle's registration number, we can usually determine the model. If you are unsure if your vehicle has a specific accessory in the boot, such as an adjustable floor, you can also email us a photo of the boot area and we will advise on which of our products will fit.
I have a dog guard fitted. Will a VersaLiner fit with this?
In most cases a dog guard will not interfere with the fitting of our Boot Buddy VersaLiner but in some cases modifications will need to be made to the liner, either by ourselves or when you receive your VersaLiner. In very few cases our liner is not compatible with certain dog guards but we do offer a measure and fit service to customise a liner to fit with a dog guard.
If you do have a dog guard fitted please send us a photo of the dog guard or call/email us with the make and preferably the product code of the guard and we can check this for you.
Will it fit the electric or hybrid model of my car?
Unless stated in the description, we cannot guarantee that the products made for the standard model will fit an electric or hybrid version. We have often found that the boot space does vary in these models, so if it is not stated in the description it is unlikely to fit the electric or hybrid model. If you are not sure on your car selection please contact us before placing an order.
My vehicle has a panoramic roof. Will your Carbo Guard still fit?
In most cases we have found that vehicles with a panoramic (glass) roof option fitted have a slightly different roof shape. For many models we now have two different guards available for with or without a panoramic sunroof. If there are no specific options or notes on your vehicle model please get in touch before placing an order to advise if there if you are any potential fitting issues that we are aware of.
What is an adjustable floor?
In some models, the boot floor can adjust up and down to different levels. If the car does have the adjustable floor option, we need to know which level option you intend to have the car in. We make the VersaLiner differently depending on which option you choose. The VersaLiner may only be compatible with one level option or it may be compatible with all of the options for that vehicle. If you are unsure as to which option you have, just send us a photo and we can confirm this for you!
Do I need a Rubber Mat if I have the Boot Bedding?
The Boot Bedding is bound by a high friction rubber underside to ensure it grips to the wipe clean surface of your VersaLiner. Therefore, it can be purchased without a rubber mat option if preferred. Many of our customers purchase a rubber option too so that when the Boot Bedding is being washed there is still a non slip surface on the VersaLiner floor.
Is it possible to use both Bumper Guard and Tailgate Guard at the same time?
Yes! These items function differently and and can therefore be used together. The Tailgate Guard is unclipped and the Bumper Guard is then pulled out. Once done, the Bumper Guard simply rolls/folds back up and the Tailgate Guard can be reattached.
Why don't you offer products for my vehicle?
All of our products are vehicle-specific. As such, we need to take a number of measurements from each vehicle's boot area in order for us to make products that fit well. If products for your vehicle are not available then it is likely that we have simply not had the opportunity to measure the vehicle (this is usually the case with new or rare vehicles). Other reasons why we may not offer products may be that the vehicle is too large for our products to fit, or that we have concluded that making certain products for a particular vehicle would not be a good fit or offer sufficient protection.
If you would like specific reasons as to why certain products are unavailable for your vehicle then please feel free to contact us.
My vehicle does not have rear headrests, or I have removed them. Can I still use your Carbo Guard?
Unfortunately no, you cannot. The CARBO GUARD relies on a vehicle's rear headrest poles for attachment, so they are necessary for proper use of the product.
My vehicle has adjustable rear seats. Will the Versaliner still fit?
The part of our VersaLiner that rests against the rear seat backs is made at a fixed angle. In vehicles that have adjustable rear seats this means that the angle of the seats may need to be altered to match the angle of the liner in order to achieve the best fit. The angle of our liner is usually made at the most reclined seat angles available in the vehicle.
If the seats in your vehicle also slide forward and backward on rails, thus allowing you to make the boot length longer or shorter, please note that our liner will be made to fit the boot when the seats are in their furthest back position (i.e. creating a shorter boot but more leg room for rear passengers). Some cars may have two options to have the seats further forward. please contact us or book a visit to see us if you require a custom made liner for your car.
Will I still be able to use my car's boot's parcel shelf/load cover with the Versaliner or the Carbo Guard?
Our Boot Buddy VersaLiner (boot liner) is designed to fit around the standard parcel shelf/load cover that comes with each vehicle. However, using the Carbo Guard ( dog guard) may prevent you from using the parcel shelf/load cover in some vehicles. If this is a concern, please contact us and we will let you know if it will affect your specific vehicle.
Do the VersaLiner and Load Liner conform to the shape of wheel arches or other features in the boot?
Our VersaLiner and Load Liner are designed with straight sides for ease of fitting and compatibility with accessories like the Tailgate Guard and ProMax Kit. This means they do not conform to the shape of wheel arches or other contours in the boot. In most cases, this is not an issue since many car boots have straight sides. Some VersaLiners are shaped to expand at the tailgate opening to maximize space. If you would like to know if your car will be affected by this, please contact us. Information on how to contact us can be found on our contact page.
How do I protect the whole loading area when my rear seats are folded flat?
In most hatchbacks and estates you can drop your rear passenger seats to extend your boot space, usually for larger loads like DIY and skip trips. We have a simple solution to extend your protection from your boot space to include the extra space you have over your rear seats.
It's called the ProMax Kit and it is available to the vast majority of customers. Ideal for taking huge loads to the skip or carrying several big dogs! This is in effect a second VersaLiner nested inside the normal VersaLIner except it has no back panel. When the seats are laid flat, simply push both VersaLiner and ProMax over the rear seats, and pull the top section (ProMax Kit) back into your boot. This extends the liner throughout your car.
N.B. Alternatively, you can drop your back seats forward, and lower the back panel of your VersaLiner to extend protection for your larger loads at no extra cost.
Please note: If your boot is smaller than the extended area when your seats are down, there will be insufficient space to store the ProMax Kit in the boot with the VersaLiner, and will need to be kept elsewhere when not needed. If you wish to confirm whether this applies to your car, feel free to get in touch.
Can you make a Liner for my 7-seater with the rear seats folded?
Yes, we can make a liner for all vehicles, including 7-seater models, but the two rear seats must be in a folded position for the VersaLiner to fit.
How do you get your sizes?
We have built a database of over 450 cars over the years, and we have obtained those through maintaining a great relationship with car dealerships that grant us access to new models. We also get boot dimensions from customers that travel to us to take full advantage of our measure and fit service.
Can’t see your question?
Use the chat box, email or give us a ring and we should be able to answer any of your questions.