Keep up to date with all the Boot Buddy news...
10 January 2021 / Posted in: Delivery Times
Standard delivery on all VersaLiner orders is approximately 2-3 weeks from date of order *. Delivery for single orders of Mats and/or Bumper Guards (including Deluxe) is around 3-5 working days. Express delivery is approximately 3-5 working days from date of order*.
Delivery on all Safe-D-Guard orders is approximately 3 weeks from date of order *. Please note the Safe-D-Guard is not available for express delivery.
*Please note that as all of our products are made to order our delivery times are approximate. The above time scale applies to UK Mainland orders only. Highlands and Islands, NI and overseas orders may be slightly longer.
January COVID-19 Update
06 January 2021 / Posted in: Delivery Times
Due to the national lockdown we are closed to the public. Orders can be placed online or over the phone and we are delivering orders as usual. Lead times for orders will be updated regularly however they are subject to change. If you would like any more information please contact our sales team on 01299 822230 or email@example.com.
22 December 2020 / Posted in: Delivery Times
Please note that we are closed from Wednesday 23rd December and re-open on Monday 4th January 2021.
All UK orders placed up to and including the 15th December have been despatched.
You can still place an order with us through our website whilst we are closed. Lead times will start from January 4th 2021. All emails and phone messages will be dealt with when we return to work in the new year.
2020 has been a tough year for everyone and we would like to thank our customers for supporting us. Stay safe and see you in 2021!
The Boot Buddy Team.
December COVID-19 Update
03 December 2020 / Posted in: Delivery Times
As of December 3rd, we are now accepting some limited measure and fit appointments. This is an appointment only service, so please email or call our office to book a suitable appointment if you wish to visit us. All visitors will need to follow our COVID secure guidelines when visiting us. This includes wearing a face covering at all times, using the available hand sanitiser, maintaining social distancing and staying in the customer waiting room or outside if suitable. We are currently in a level 2 tier area, please DO NOT visit us if you are from a level 3 tier area. Thank you in advance for your co-operation in helping our business get through these difficult times. Please contact us if you have any further questions.
November COVID-19 Update
05 November 2020 / Posted in: Delivery Times
We are happy to confirm we are still open and delivering orders as normal. Lead times for orders will be updated regularly. However, due to the latest government guidelines we can no longer accept appointments to visit our premises for measure and fit services or for general enquiries. Please contact us by phone or email if you have any questions about our products. For local customers who would like to collect, you may do so by ordering and making payment over the phone. In order to limit contact, we will not be able to fit the products in your car, your order will be boxed and ready for collection at the agreed time. If you would like any more information please contact our sales team on 01299 822230 or firstname.lastname@example.org.
Highlands and Islands postcode information
19 October 2020 / Posted in: Delivery Times
The following postcodes fall under the 'Non mainland UK- Scottish Highlands and Islands' category on our website:
AB 31, 33-38, 45, 52-56 ; FK 17-21: HS1-9 ; IV 1-56 ; ZE1-3 ; KA27-28, KW1-17, 27, 28, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, PO30-41, IM1-9 and 99, TR21-25.
Please select this option for Isle of Wight and Isle of Man deliveries.
*Please note that the 'Scottish Highlands and Islands' delivery option must be selected at the checkout stage for any of the above postcodes. The delivery charge will be higher than our standard delivery cost due to a surcharge applied by the courier to deliver to these areas.
Coronavirus (COVID-19) update
14 April 2020 / Posted in: Delivery Times
Like everyone, we are trying our best to deal with the coronavirus pandemic and we take the health and safety of our people and customers very seriously. We are currently still open and working through our existing orders. If you would like an update on an order you have with us please contact us on email@example.com or call us on 01299 822230.
Many members of our staff are working from home and some are self isolating, so we are operating with a small number of staff as we try to fulfill our orders. Our main courier Parcel Force are still delivering but there is no guarantee of delivery times in place at the moment. For more information- please see the delivery information update below. All measure and fit appointments and collections from our place of business are cancelled until further notice. Orders can still be placed online through our website or over the phone. In these uncertain times we are following the latest government direction and we will try to keep all our customers updated. Stay safe!
Coronavirus Parcel Delivery Information
18 March 2020 / Posted in: Delivery Times
We just wanted to share some information from our main courier Parcel Force about receiving parcels and our delivery service. If you have any questions please give us a call on 01299 822230 or email firstname.lastname@example.org
Receiving parcels The Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other viruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
Changes to our delivery procedure
In order to protect both our people and customers as much as possible, delivery drivers will not be handing over hand-held devices to customers to capture electronic signatures. Drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
If recipients are unable to come to the door or are self-isolating, drivers will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
Suspension of UK service guarentee
Due to the current situation, there are significant impacts on our ability to maintain all our usual levels of delivery and there may be disruptions to some services under current conditions.
As a result, we will be suspending guarenteed services from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.
New Products Added
11 February 2020 / Posted in: New Products Added
Latest products added to our range 2019-2020:
- Volkswagen Arteon 2017-present
- Kia Picanto 2017-present
- Jaguar i-pace 2018-present
- Renault Captur 2013-2019
- Volkswagen Touareg 2018-present
- Ford Focus Hatchback 2018-present
- Mercedes GLE 2019-present
- Range Rover Evoque 2019-present
- Dacia Duster (2 wheel drive) 2018-present
- Renault Megane Sport tourer 2016-present
- Jeep Renegade 2015-present
- Ford B-Max 2012-present (Raised floor removed)
- Tesla Model 3 2019-present
- Audi A6 Avant 2018-present
- BMW X5 2019-present
- Citroen C5 Aircross 2018-present
- Hyundai i30 N hatchback 2017-present
- Volkswagen Beetle 2012-2018
- Kia Niro PHEV 2018-present
- Honda CRV 2018-present
- Kia Proceed 2019-present
- Ford Focus estate 2018-present
- Audi Q3 2019-present
- Jeep Wrangler 2018-present
- Honda Civic hatchback (Type R) 2017-present
- Suzuki Baleno hatchback 2016-present
- BMW X4 2018-present
- MG GS SUV 2016-present
28 January 2020 / Posted in: Blog Posts
If you are coming to Cruft's this year make sure you pop by and say hello! We will be in a new spot, Hall 3 Stand 4!