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Terms and Conditions

Boot Buddy Ltd


Boot Buddy Ltd is located in the West Midlands. We manufacture and sell custom made car boot liners and accessories. Our address is: Boot Buddy Ltd, Unit 9 Wilden Industrial Estate, Wilden Lane, Stourport-on-Severn, Worcestershire, DY13 9JY.

Products

High-Sided Boot Liner
(http://www.boot-buddy.com/products/High-SidedBootBuddy.asp)
High Sided Boot Buddy Car Boot Liners- Every Boot Buddy is desiged to give the maximum protection possible, with the least amount of hassle for you. We work...

 

Anti-Slip Mat
(http://www.boot-buddy.com/products/BootBuddyAnti-SlipMat.asp)
Boot Buddy Anti Slip Mat -Maximum Grip, Reversible & Hard Wearing. Essential for dog owners is our anti-slip mat. It is specially formed from a natural rubber.

 

Bumper Protector
(http://www.boot-buddy.com/products/BumperProtector.asp)
Heavy Duty Bumper Protector. Puncture, Tear & Scratch Resistant. The Boot Buddy Bumper Protector is understandably one of our most popular protection products.

 

Tailgate Guard
(http://www.boot-buddy.com/products/TailgateGuard.asp)
Boot Buddy Tailgate Guard. Heavy Duty, Easy to Use, & Cost Effective. Designed to protect your inside boot door or tailgate from scratches, muddy paws and dog hair.

 

Promax Kit (BB Extension)
(http://www.boot-buddy.com/products/PromaxKit.asp)
Boot Buddy ProMax Extension Kit -Extendable, Retractable & Heavy Duty.   The hugely popular ProMax is available for many vehicles while offering you the very best...

 

Load Liner
(http://www.boot-buddy.com/products/LoadLiner.asp)
Load Liners. Our Load Liner can be used when your rear seats are folded flat into the floor or stowed away. This gives extended high sided protection on sides and back seats.

 

Load Liner Anti-Slip Mat
(http://www.boot-buddy.com/products/LoadLinerAnti-SlipMat.asp)
Load Liner Non Slip Mat. Full length anti slip matting suitable for our Load Liners. An essential accessory to prevent goods etc from sliding around when driving....

 

Safe-D-Guard (Dog Guards)
(http://www.boot-buddy.com/products/boot-buddy-safe-d-guard.asp)
Boot Buddy's Unique Safe-D-Guard! The only polycarbonate Dog Guard available that is specifically designed with dog and owner safety in mind. Giving you excellent driv...


Prices

The prices of our goods are as follows:
High-Sided Boot Liner - £93.95
Anti-Slip Mat - £24.99
Bumper Protector - £16.99
Tailgate Guard - £19.99
Promax Kit (BB Extension) - £53.99
Load Liner - £119.99
Load Liner Anti-Slip Mat - £37.99
Safe-D-Guard (Dog Guards) - £79.99
All these prices are inclusive of VAT at 20%.

Payment

Payments can be made 1) via our website, using Paypal or Credit/Debit card. 2) by phoning the office on 01299 822230 and paying via Credit/Debit Card or by telling us you are going to send a cheque. 3) if you come to our place of work you can pay by Credit/Debit Card, cash or cheque. We do not accept American Express.

Delivery & Delivery Costs

Delivery overseas - need to phone up Boot Buddy Ltd on 01299 822230 to find out price.
Delivery will take place once payment has been processed and the goods have been made. Delivery will be via Royal Mail or a Courier Company. In most cases delivery is about 5-10 working days after your order is placed. If delivery is longer than this we will put a note on our homepage detailing the delivery times.

Cancellation - Refunds - Consumer's Rights

Under Distance Selling Regulations 2000, you have the right to cancel your order within 7 working days of receiving your order. If you decide to cancel your order within this time period you are entitled to a full refund of the money you paid, including the cost of delivery. Goods must be unused and in original condition. If you cancel your order you must return the goods to us. You will be responsible for the cost of returning the goods. Please ensure you retain proof of postage.

Any goods received with protective film must have this still intact for a full refund. Removal of this protective film automatically incurs a 50% reduction of the full refund amount per product.

If you are not happy with your purchase you have to let us know within 7 working days of receiving your goods. As long as goods are unused and in the original condition and are returned to us we will issue a refund. You will be responsible for the cost of returning the goods; however this will be refunded to you where items are faulty or there has been an error on the part of Boot Buddy Ltd. Please ensure you retain proof of postage.

Returned goods must be returned with the original packaging and securely wrapped. Failure to adhere to these packaging requirements could invalidate any subsequent claim for loss or damage. Goods must be returned within 2 weeks of cancelling/returning the order.

The above will apply to your order unless it has been personalised to your own specification. We will only make a full refund for cancellation of a personalised order due to manufacture or design fault.

In the case of personalised goods, please inspect the goods on delivery and inform us immediately of any suspected fault or discrepancy. We will be happy to discuss any suspected fault or error on our part and if agreed we shall provide you with your choice of, full refund, agreed alterations or replacement.

The new address to send returns to is: Boot Buddy Ltd, Unit 9, Wilden Industrial Estate, Wilden Lane, Stourport-on-Severn, Worcestershire, DY13 9JY.

If you wish to cancel your order or request a refund you have to do so in writing or via email, telling us the reasons why you are are cancelling the order or are requesting a refund. If there is an issue with the fitting of the products please provide these details along with photographs of the products in your car boot. After assessing the information we will then contact you to discuss the matter.

Customer Service

Any complaints regards the goods supplied should be made to:

The Managing Director, Boot Buddy Ltd, Unit 9 Wilden Industrial Estate, Wilden Lane, Stourport-on-Severn, Worcestershire, DY13 9JY. You can write to the above address, email customerservice@boot-buddy.com or telephone 01299 822230 with your complaint. Our office hours are Monday to Friday 9.00am-5.00pm.

Guarantees

All our products are guaranteed against defects in workmanship and materials for 12 months.This does not include excessive wear and tear. Boot Buddy reserve the right to determine what qualifies as "excessive".

If your Boot Buddy arrives damaged, or you receive the wrong size somehow, contact us immediately so that we can resolve the problem. We will replace the goods at no cost to you.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.